Communication with customers

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A: Hello, Can you help me? What’s the different from SL-330 and 330A?

B: Dear, We are the main floor machine factory in china. SL-300 is a low speed (150 RPM) machine for normal cleaning, waxing and polishing. SL-330A is a high speed (300 RPM) one for sanding.?

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A: Well, we never had a problem with them before but we bought some Floor Machines from other suppliers, how is that for quality control in your factory?

B: We have been approved by the ISO9001 Quality System in 2001, this has enables it to be an enterprise with internationally recognized system quality inspection.

A: That’s good to hear.

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A: How long time for 300pcs of SL-330 Floor Machine?

B: 30~45 Days is okay with standard package.

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A: Which shipping partner is available to EURO?

B: DHL, UPS, TNT, FEDEX, EMS are okay. Which shipping cost is cheaper and speed is good, I will suggestion to you. 3-4 days can arrive EURO.

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A: How long is your quality guarantee period?

B: Within 6 months form the dates of purchase if our sweeper are found faulty not due to human factors and verified by our company’s or our authorized distributor’s technician, the machine will be repaired and the faulty parts will be replaced at no charge.

A: Great, TKS. Do it.